Yay! I finally got internet connection in the apartment. The weeks without internet felt like detox to me. I stopped checking email every 2 seconds and I have nothing to do with the outside world. Just in my own little thoughts and lots of rest. But I am happy now that I am connected again. Means more blogging, looking for new knitting patterns and reading my fav blogs.
I miss knitting, I haven't pick up the needles for weeks and I can't wait to start, as soon as I find something interesting. I am thinking of knitting another pair of socks. Well, we'll see. Moving is always hectic and a lot of extra spending. So I am trying not to swipe my cc unless I really really really need it. So yarn has to come after the cleaning supplies and food. And floor lamp, yes I need some light in the apartment.
Saturday, November 17, 2007
Thursday, November 15, 2007
Complains
Someone at work joking call me whiner. I was a little caught off guard and to think about it, I did complained a lot lately. From the last 2 weeks, I complained about bad customer service from allconnect.com and charter cable, a lot of work related complains because the thing I was working on wasn't working, the HR deducted Ohio state tax from my paycheck and I have never step foot into in Ohio in my life so far and they are stuck as to how to resolve this issue, office phone not working, work laptop wireles not working, and now the latest, no air is coming into my office and the maintenaince man knocked on the wrong door and has to be directed here, hence the comment of LOTS OF COMPLAIN. Oh did I also mention I had a cup of strong greentea at 3pm 2 days ago and was awake the whole night?
Oh well, life throws me a curve ball, or a lot of curve balls everystep of my way and I tackle each and everyone with patience and constructive solutions. I just have to keep it to myself.
Progress: Everything on schedule and many unforeseen life little challenges coming this way.
Oh well, life throws me a curve ball, or a lot of curve balls everystep of my way and I tackle each and everyone with patience and constructive solutions. I just have to keep it to myself.
Progress: Everything on schedule and many unforeseen life little challenges coming this way.
Tuesday, November 06, 2007
Hellish Customer Service
What on earth happen to customer service?
I have been trying to subscribe to broadband internet and cable tv and this is what happened to me yesterday and today.
YESTERDAY, this guy Gary from allconnect.com called and I was in line at local McDonalds....
GARY: We have a package deal for our new customers from Charter. For charter cable tv and high speed internet we are offering you is $79.99 and if you confirm now I can lock the rate in for you till.....
ME THINKING: The package through charter.com is only $69.98....
ME: Hmm... can you send me the information to my email?
GARY: No maam, we don't have email service.
ME: Well, I can't decide now, I am outside.
GARY: I don't see how you being outside and not make a decision...
ME: (Getting pissed off) I don't want to decide.
GARY: OK, that I can accept, why don't you make a decision later and then call back. CLICK.
ME: (REALLY PISSED OFF)
Yesterday night I found a deal that offers free cable modem and $100 cash back and I subscribed.
TODAY at 2.10pm, charter called to confirm service subscriptions and to set up installation time.
Girl 1 (2.10pm-2.20pm) : (Routine introductory speech, confirming name and address.... ) Maam, my system seems to show that your address is not serviceable, but the rest of your apartment complex is.
ME: What? Why?
Girl 1 (2.20pm - 2.30pm): I don't know but you can call our service availability desk and they can help you.
Me: Thank you.
(Called 1-877 number for service availability desk and explaining the purpose of call)
Girl 2 (2.30pm - 2.40pm): Oh I can certainly help you with that, they could have transfer you to us but nevermind I will take care of you. ..... All right seems like someone did something funny in that apartment and that's why the service was blocked there. But I can set up your connections and you are all ready now. I will transfer you to set up installation appointment...
Me: Thank you
Girl 3 (2.40pm-2.50pm): Thank you for holding... now let's verify your name and address and your ssn, and let's verify your package, and let's verify the connectivity at your apartment, let's set up a time.....
Me: (answering all the questions and getting tired of holding the phone and thank god finally done) Thank you.
TODAY at 6.00pm I received a voicemall from charter. I called back the 1877 number provided.
ME: Hi, I got a call from someone someone regarding my high speed subscription. Can you check why she called?
Guy 1: Certainly. (10mins later.... maam, I don't see anything on your record, and your name is not associated with this address)
ME: What??? I just spent more than 40mins this afternoon getting this straight!!!
Guy 1: I don't what to tell you but I am not seeing anything.... but let me have your ssn and I can set up your subscription now. (after 10mins) Maam, your apartment is not in our service area.
ME (Getting really frustrated): Look, I have gone through this in the afternoon and now you are telling me the same thing, is there someone that I can talk to to get this straight?
Guy 1: Do you want to speak to my supervisor? He can maybe help you..
ME: Yes, please.
(10mins)
Guy 2: Maam, you can't have internet in your apartment.
Me (PISSED OFF): WHAT? WHY? My neighbor has internet connection, why not this apartment?
Guy 2 (Getting louder and ruder): I don't know why. But you can't have internet. You can have the cable tv. You can either sign up with this this this package... tv and telephone.. but no internet.
(Me thinking.. is this guy an idiot or what? high speed internet comes through tv cable)
ME: (Give up and realize I can't deal with stupid people anymore): OK, I can't decide now. I will call you back. Thanks.
(Hung up)(Cell phone ring 1 second later, customer service from charter)
Girl 4: (Routine message) Thank you for your subscription. Just to verify that you have placed the order.
ME (Getting dumber by the second): Yes
Girl 4: Thank you very much and you have a nice day.
ME: WAIT!!! I just hung up with your customer service and they said I can't have internet.
Girl 4: That's strange, my system showed you have an installation appointment set up for next week.
ME: That's what I thought.
Girl 4: You can call our 1888 number and they will verify for you.
ME: Thank you.
Called 1888 (oh..what the hell... I have already this far in the stupid kingdom)
Girl 5: Thank you for calling... routine stuff...
ME: Hi I am calling to verify if I can have service at this address because your 1877 people said I cannot.
Girl 5: Sure... give me a min to pull up your subscription... (after 2 mins) yes, you can have service in your apartment, its all set up and in fact your apartment complex is all set up to have cable service.
ME: Are you sure??? This guys I spoke with said I can't.
Girl 5: Yes I am sure. And yes your apartment can have the internet service. You have this package, and your installation appointment is next week this time. I don't know why they tell you something different.
ME: Are you sure??? Do you mean that the installation appointment is still on?
Girl 5: Yes I am sure, and yes you can have internet.
ME: Sorry, I just wanted to make sure, I am losing my voice talking to those guys. Is there any confirmation on it?
Girl 5: There will be a reminder call the day before the installation appointment.
ME (THANK GOD): Thank you.
Hung up, left office at 7.00pm with no voice and uncertainty about charter operations and a strong urge to call AT&T dsl.
If everyone have a quota of how much crap they can take from rude, uninformed, and plain couldn't care less customer service I think I have just fulfilled mine for a year. But then again, I might be wrong. Nothing is set in stone until the cable guy shows up and I am browsing my own internet. And things can and will possibly goes shitty afterwards...
Of course I have also spoke with some really friendly and competent customer service and a big gratitude to the ones that have made my calls easier.
I have been trying to subscribe to broadband internet and cable tv and this is what happened to me yesterday and today.
YESTERDAY, this guy Gary from allconnect.com called and I was in line at local McDonalds....
GARY: We have a package deal for our new customers from Charter. For charter cable tv and high speed internet we are offering you is $79.99 and if you confirm now I can lock the rate in for you till.....
ME THINKING: The package through charter.com is only $69.98....
ME: Hmm... can you send me the information to my email?
GARY: No maam, we don't have email service.
ME: Well, I can't decide now, I am outside.
GARY: I don't see how you being outside and not make a decision...
ME: (Getting pissed off) I don't want to decide.
GARY: OK, that I can accept, why don't you make a decision later and then call back. CLICK.
ME: (REALLY PISSED OFF)
Yesterday night I found a deal that offers free cable modem and $100 cash back and I subscribed.
TODAY at 2.10pm, charter called to confirm service subscriptions and to set up installation time.
Girl 1 (2.10pm-2.20pm) : (Routine introductory speech, confirming name and address.... ) Maam, my system seems to show that your address is not serviceable, but the rest of your apartment complex is.
ME: What? Why?
Girl 1 (2.20pm - 2.30pm): I don't know but you can call our service availability desk and they can help you.
Me: Thank you.
(Called 1-877 number for service availability desk and explaining the purpose of call)
Girl 2 (2.30pm - 2.40pm): Oh I can certainly help you with that, they could have transfer you to us but nevermind I will take care of you. ..... All right seems like someone did something funny in that apartment and that's why the service was blocked there. But I can set up your connections and you are all ready now. I will transfer you to set up installation appointment...
Me: Thank you
Girl 3 (2.40pm-2.50pm): Thank you for holding... now let's verify your name and address and your ssn, and let's verify your package, and let's verify the connectivity at your apartment, let's set up a time.....
Me: (answering all the questions and getting tired of holding the phone and thank god finally done) Thank you.
TODAY at 6.00pm I received a voicemall from charter. I called back the 1877 number provided.
ME: Hi, I got a call from someone someone regarding my high speed subscription. Can you check why she called?
Guy 1: Certainly. (10mins later.... maam, I don't see anything on your record, and your name is not associated with this address)
ME: What??? I just spent more than 40mins this afternoon getting this straight!!!
Guy 1: I don't what to tell you but I am not seeing anything.... but let me have your ssn and I can set up your subscription now. (after 10mins) Maam, your apartment is not in our service area.
ME (Getting really frustrated): Look, I have gone through this in the afternoon and now you are telling me the same thing, is there someone that I can talk to to get this straight?
Guy 1: Do you want to speak to my supervisor? He can maybe help you..
ME: Yes, please.
(10mins)
Guy 2: Maam, you can't have internet in your apartment.
Me (PISSED OFF): WHAT? WHY? My neighbor has internet connection, why not this apartment?
Guy 2 (Getting louder and ruder): I don't know why. But you can't have internet. You can have the cable tv. You can either sign up with this this this package... tv and telephone.. but no internet.
(Me thinking.. is this guy an idiot or what? high speed internet comes through tv cable)
ME: (Give up and realize I can't deal with stupid people anymore): OK, I can't decide now. I will call you back. Thanks.
(Hung up)(Cell phone ring 1 second later, customer service from charter)
Girl 4: (Routine message) Thank you for your subscription. Just to verify that you have placed the order.
ME (Getting dumber by the second): Yes
Girl 4: Thank you very much and you have a nice day.
ME: WAIT!!! I just hung up with your customer service and they said I can't have internet.
Girl 4: That's strange, my system showed you have an installation appointment set up for next week.
ME: That's what I thought.
Girl 4: You can call our 1888 number and they will verify for you.
ME: Thank you.
Called 1888 (oh..what the hell... I have already this far in the stupid kingdom)
Girl 5: Thank you for calling... routine stuff...
ME: Hi I am calling to verify if I can have service at this address because your 1877 people said I cannot.
Girl 5: Sure... give me a min to pull up your subscription... (after 2 mins) yes, you can have service in your apartment, its all set up and in fact your apartment complex is all set up to have cable service.
ME: Are you sure??? This guys I spoke with said I can't.
Girl 5: Yes I am sure. And yes your apartment can have the internet service. You have this package, and your installation appointment is next week this time. I don't know why they tell you something different.
ME: Are you sure??? Do you mean that the installation appointment is still on?
Girl 5: Yes I am sure, and yes you can have internet.
ME: Sorry, I just wanted to make sure, I am losing my voice talking to those guys. Is there any confirmation on it?
Girl 5: There will be a reminder call the day before the installation appointment.
ME (THANK GOD): Thank you.
Hung up, left office at 7.00pm with no voice and uncertainty about charter operations and a strong urge to call AT&T dsl.
If everyone have a quota of how much crap they can take from rude, uninformed, and plain couldn't care less customer service I think I have just fulfilled mine for a year. But then again, I might be wrong. Nothing is set in stone until the cable guy shows up and I am browsing my own internet. And things can and will possibly goes shitty afterwards...
Of course I have also spoke with some really friendly and competent customer service and a big gratitude to the ones that have made my calls easier.
So Much So Little Time
Phew!!!! I have moved!! I am now in Greenville SC and working and in new apartment and all in 2 weeks! Those who are actively going on with their life might probably scoff at me for being such a little whiny.... hehe
My life has change 360 since my last entries. I have achieved half of what I wrote 2 entries back and still working on the other half. I hope I will still have another 30 years tho..
My feelings about moving to another city this time around is weird. Now I miss my hubby and his handiness (however limited they were) around the house, a companion and just plain having dinner with someone. I hope that one day he will be able to join me. Till then I will have the wine section in the grocery store to keep the cold nights at bay. (From where I am from, TN, you can only get wine at liquor store)
I wish I have more pictures to post but with so many things going on the last few weeks, I can't remember where I keep the camera. I will find it one of these days.
My life has change 360 since my last entries. I have achieved half of what I wrote 2 entries back and still working on the other half. I hope I will still have another 30 years tho..
My feelings about moving to another city this time around is weird. Now I miss my hubby and his handiness (however limited they were) around the house, a companion and just plain having dinner with someone. I hope that one day he will be able to join me. Till then I will have the wine section in the grocery store to keep the cold nights at bay. (From where I am from, TN, you can only get wine at liquor store)
I wish I have more pictures to post but with so many things going on the last few weeks, I can't remember where I keep the camera. I will find it one of these days.
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