MACY OR CHARTER, who is dumber?

It has been a long time since I have a new post but I want to tell the world, no I need to tell the whole how 'wonderful' customer service is at this age, this age, this era, where China had sent an astronaut to the moon, where with a click of mouse, or mouse pad you can shop, bank and research just about anything under the sky. But, Macy's customer service takes about 40 mins to change my address and phone number, and when I received the new card and tries to activate, it takes me 10 mins and finally gave up and cancel the account. Who, in their right mind, would remember addresses that they have either, been there, live there or associated with (ie, when you are out of country and needs a mailing address) from a few months to a few years. But Macy's security system will require you to answer 3 security questions before they let you do anything, and those questions are street addresses that might or might not be on your credit history for as long as your credit history has been. And when you hmm, and ummm, or gave a wrong answer or said I don't know, they proceed to repeat the question, louder and slower this time, and if you said you don't know, they repeat the question again, spelling out the street address. Dude, I am not senile yet, (hopefully), when I said I don't recognize the options the first time, it meant that I don't recognized them. And what happen? They won't change the address, the phone number, or activate the card. Please, they already have my full name, my last 4-digit of my SSN, my mother's maiden name and my first college address, which was in 1997. What year is it now? 2009!!! It was 12 years ago. And as with everyone in college and post college, you moved every semester, from dorm to dorm, from apartment to apartment when the lease is up. I understand the advanced security measure taken by them, but 40 mins on the phone the first time to change address and telephone number and 10 mins the next time (that is when I said I want to speak to the supervisor), I would still be on the line now trying to answer street addresses, with the poor woman on the other line spelling out every freaking word she said, trying to activate the damn card so that I can spend some money! Finally I told the supervisor, CANCEL THE CARD and THE ACCOUNT. There, nobody is ever going to use the card or my account anymore, so no worries about addresses for the last 20 years. I had some pretty 'amazing' experience with Charter 2 years ago when I moved into this apartment. Read it here and tell them which one is dumber?

Did Charter filed bankcruptcy? I heard Macy is heading that way too.